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frequently asked questions
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Self Storage FAQ's
Storage units in our Tamworth premises can be taken for as little time as one month.
This depends on unit availability and required unit size. Speak to our professionally trained staff, who will be able to assist with your enquiries.
Your unit may be accessed 24 hours, 7 days a week as per the Standard Storage Agreement.
On rental of a unit, customers will be required to supply their own padlock to secure their unit. Padlocks can be purchased from Eagle Eye Self Storage, Tamworth. Only those you permit to access your unit will be able to do so. (Exceptions: as per the Standard Self Storage Licence Agreement)
Eagle Eye Self Storage, Tamworth provides wide driveways for easy truck and vehicle access direct to the door of all larger units. Some smaller units are located internally with only a few metres to parking areas. These are marked as "Walk Up".
Laws limit what may and may not be stored at a Self Storage facility. This includes illegal, stolen or dangerous items; live animals and plants; food items; flammable, explosive, perishable, toxic or environmentally hazardous materials.
Lithium-ion batteries and items containing Lithium-ion batteries may not be stored.
Items needing environmentally controlled conditions should not be stored. Additional information can be provided by Eagle Eye Self Storage staff and are listed in our Terms and Conditions.
Your possessions are valuable and insurance is recommended. Eagle Eye does not insure your goods. Speak with your insurance provider as many insurers will recognise your goods are in storage.
Eagle Eye Self Storage is happy to be able to provide customers with a free caged box trailer when moving in. Customers will require a suitably sized vehicle with a tow bar to tow the trailer. Please contact Eagle Eye Self Storage staff for further information.
A one off $20 admin fee is payable on signing your self storage agreement.
Units may be paid for in a number of ways, including;
- Online through the Customer Portal,
- Direct Deposit,
- Direct Debit,
- Credit Card,
- B-Pay,
- Cheque, or
- Cash at our onsite office.
Our Self Storage units are specially designed and regularly maintained to ensure they are kept clean, dry and secure. Every endeavour is made to provide a pest free environment, including a regular preventative fumigation programme.
Seven (7) Days notice in writing is required prior to vacating your self storage unit.
Anyone can hire our moving trolleys, however; only those who have a current self storage unit with Eagle Eye Self Storage may hire the trailer.
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Document Storage FAQ's
Our Document Storage facility is specially designed to manage archive boxes and files. If you wish to store other items, a Self Storage Unit with Eagle Eye Self Storage may be a better option.
Prices are calculated on a standard archive box - 400mm x 300mm x 275mm.
For other sized boxes please contact the staff at Tamworth Document Storage to discuss
After hours or urgent delivery of files can be arranged, however this should be discussed with staff at TDS prior to placing those items into storage.
Tamworth Document Storage records Customers' individual cataloguing references within our reference system so that there is no requirement to conform to a different system.
Tamworth Document Storage maintains an itemised record of Customers' boxes and their movements, which is available to customers. Individual files within boxes are the responsibility of the customer as TDS staff do not access archive boxes.
Tamworth Document Storage offers free pick-up of boxes for customers within a 10km radius of the facility, or within the Tamworth City limits. For customers outside of this area pick-up costs will depend on the distance travelled and the number of boxes to collect. Enquire about our pick-up service with the staff at TDS.
Customers are invoiced monthly for the storage with a 14 day account. If you would like an alternative option, please contact the staff at Tamworth Document Storage to discuss.
The security of your documents is a priority at Tamworth Document Storage. Archive boxes are kept in locked and alarmed vaults within the Eagle Eye Self Storage facility. 24 hour security surveillance and recording of external visitors provides a record of people and box movements within the area.
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