navy blue wave

Self Storage FAQ's

What is the minimum amount of time I can take a self storage unit for?

Storage units in our Tamworth premises can be taken for as little time as one month.

How much notice do I need to provide to obtain a self storage unit?

This depends on unit availability and required unit size. Speak to our professionally trained staff, who will be able to assist with your enquiries.

How often can I access my storage unit?

Your unit may be accessed 24 hours, 7 days a week as per the Standard Storage Agreement.

Can anyone else access my unit?

On rental of a unit, customers will be required to supply their own padlock to secure their unit. Padlocks can be purchased from Eagle Eye Self Storage, Tamworth. Only those you permit to access your unit will be able to do so.

Can I drive to the door of my self storage unit?

Eagle Eye Self Storage, Tamworth provides wide driveways for easy truck and vehicle access direct to the door of all larger units. Some smaller units are located internally with only a few metres to parking areas. These are marked as "Walk Up".

Is there anything I cannot store?

Laws limit what may and may not be stored at a Self Storage facility. This includes illegal, stolen or dangerous items; live animals and plants; food items; flammable, explosive, perishable, toxic or environmentally hazardous materials. Items needing environmentally controlled conditions should not be stored. Additional information can be provided by Eagle Eye Self Storage staff and are listed in our Terms and Conditions.

Are my possessions insured against damage?

Your possessions are valuable and insurance is recommended. Eagle Eye does not insure your goods. Speak with your insurance provider as many insurers will recognise your goods are in storage.

Am I eligible to use the free trailer to move into my new unit?

Eagle Eye Self Storage is happy to be able to provide customers with a free caged box trailer when moving in. Customers will require a suitably sized vehicle with a tow bar to tow the trailer. Please contact Eagle Eye Self Storage staff for further information.

Do I need to pay any additional fees?

A one off $20 admin fee is payable on signing your self storage agreement.

How can I pay for my storage unit?

Units may be paid for in a number of ways, including;

  • Online through the Customer Portal,
  • Direct Deposit,
  • Direct Debit,
  • Credit Card,
  • B-Pay,
  • Centrepay,
  • Cheque, or  
  • Cash at our onsite office.
Are the units clean, dry and free of pests?

Our Self Storage units are specially designed and regularly maintained to ensure they are kept clean, dry and secure. Every endeavour is made to provide a pest free environment, including a regular preventative fumigation programme.

How much notice do I need to provide before moving out?

Seven (7) Days notice in writing is required prior to vacating your self storage unit.

Do I need to have a self storage unit to hire moving equipment?

Anyone can hire our moving trolleys, however; only those who have a current self storage unit with Eagle Eye Self Storage may hire the trailer.

gray wave

Document Storage FAQ's

Can I store items other than documents and paperwork with TDS?

Our Document Storage facility is specially designed to manage archive boxes and files. If you wish to store other items, a Self Storage Unit with Eagle Eye Self Storage may be a better option.

What size boxes can I store?

Prices are calculated on a standard archive box - 400mm x 300mm x 275mm.

For other sized boxes please contact the staff at Tamworth Document Storage to discuss

My Business may need access to files after hours. Is this possible?

After hours or urgent delivery of files can be arranged, however this should be discussed with staff at TDS prior to placing those items into storage.

Do I need to use a specific numbering or reference format?

Tamworth Document Storage records Customers' individual cataloguing references within our reference system so that there is no requirement to conform to a different system.

Is an itemised account of my storage documents available?

Tamworth Document Storage maintains an itemised record of Customers' boxes and their movements, which is available to customers. Individual files within boxes are the responsibility of the customer as TDS staff do not access archive boxes.

How do I get my boxes to storage?

Tamworth Document Storage offers free pick-up of boxes for customers within a 10km radius of the facility, or within the Tamworth City limits. For customers outside of this area pick-up costs will depend on the distance travelled and the number of boxes to collect. Enquire about our pick-up service with the staff at TDS.

How do I pay for my storage?

Customers are invoiced monthly for the storage with a 14 day account. If you would like an alternative option, please contact the staff at Tamworth Document Storage to discuss.

Are my archive boxes secure?

The security of your documents is a priority at Tamworth Document Storage. Archive boxes are kept in locked and alarmed vaults within the Eagle Eye Self Storage facility. 24 hour security surveillance and recording of external visitors provides a record of people and box movements within the area.

white wave

Looking for a Storage Solution?

Get in touch with our team today to see how we can save you space and time.
navyblue wave